Shipping policy
SHIPPING POLICY
Thank you for shopping with EPIC LIFESTYLE BRAND. We take pride in providing quality products and appreciate your patience while we prepare and deliver your order.
Standard / General Products
Orders for standard, non-custom products typically ship within 5–7 business days after your order is placed.
Please note that the 5–7 business day timeframe refers to order processing and preparation before shipment. Once your order has shipped, actual delivery time will depend on the shipping carrier, destination, and shipping method selected.
Custom-Made Products
Custom-made and made-to-order products require additional production time. Please allow approximately 4–6 weeks for custom orders to be completed and shipped.
This timeframe allows for the various stages involved in producing a custom product, which may include:
- Design preparation and customization
- Material sourcing
- Manufacturing and production
- Embroidery, printing, patchwork, or other custom applications
- Quality inspection
- International transportation, when applicable
- Customs processing and clearance
- Final preparation and shipment
The 4–6 week timeframe is an estimated production and processing period and is not a guaranteed delivery date. Because custom products may involve multiple production and transportation stages, circumstances outside of our control may occasionally result in additional processing time.
Shipping & Tracking
Once your order has shipped, tracking information will be provided to the email address or contact information associated with your order when tracking is available.
Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
Shipping Delays
EPIC LIFESTYLE BRAND works diligently to process and ship orders within the estimated timeframes above. However, shipping or production delays may occur due to circumstances beyond our reasonable control, including carrier delays, severe weather, holidays, supply or manufacturing delays, customs inspections or clearance, and other transportation disruptions.
We appreciate your patience and understanding should an unexpected delay occur.
Customs & International Production
Some custom products may be manufactured or sourced internationally. International production may require additional transportation and customs clearance before the finished product can be prepared for shipment to the customer.
Customs processing times are controlled by the applicable authorities and may occasionally affect the estimated production and shipping timeframe.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, please contact EPIC LIFESTYLE BRAND as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s operations and procedures. If your tracking information shows a delay or other delivery issue, please contact us so we can assist you with determining the appropriate next steps.
Packages marked as delivered by the carrier but reported as missing may require a claim or investigation with the shipping carrier.
Questions About Your Order
If you have questions regarding the status of your order, please contact EPIC LIFESTYLE BRAND and include your name and order number so we can assist you.
By placing an order with EPIC LIFESTYLE BRAND, you acknowledge and agree to the applicable processing, production, and shipping timeframes described in this Shipping Policy.
ELEVATE. PERSEVERE. INSPIRE. CONQUER. 🏆